Compliments and Complaints

The Norton Shores Police Department will accept any compliment or complaint against the agency’s policies and/or its employees.

1. If you wish to file a compliment or complaint, you may do so by contacting a supervisor:

-In person, or

-Phone (231)733-2691

2. You may also file a compliment or complaint in writing, by sending the appropriate form (see below):

-Fax (231)798-1968, or

-Mail - Norton Shores Police Department, 4814 Henry Street, Norton Shores, MI 49441

3. It is important that you submit complaints as soon as possible, as information from radio and video systems may be retained for only 30 days.

4. After receipt of a complaint, an investigator will be assigned to the case.

-The investigator may request an opportunity to conduct an interview for more information.

-The investigator will submit a report to the Chief of Police for review.

-It is the goal of the department to complete all investigations within 30 days, however, some

situations do require additional time to complete a thorough investigation.

5. Upon completion of a formal investigation, you will be notified in writing of the final outcome from the Chief of Police.