Compliments and Complaints
Non-Discrimination Statement
Norton Shores Police Department does not and shall not discriminate on the basis of race, color, national origin, religion, sex, disability, sexual orientation, gender identity, age, marital status, height, weight, and any other protected class under Michigan or Federal law, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, vendors, and service recipients.
Civil Rights Notice
For information regarding NSPD's commitment to Civil Rights, please visit the attached Civil Rights Notice document.
Compliment or Complaint
The Norton Shores Police Department will accept any compliment or complaint against the agency’s policies and/or its employees.
1. If you wish to file a compliment or complaint, you may do so by contacting a supervisor:
-In person, or
-Phone (231)733-2691
2. You may also file a compliment or complaint in writing, by sending the appropriate form (see below):
-Email - marc.vanderstelt@mcd911.net
-Fax (231)798-1968, or
-Mail - Norton Shores Police Department, 4814 Henry Street, Norton Shores, MI 49441
3. It is important that you submit complaints as soon as possible, as information from radio and video systems may be retained for only 30 days.
4. After receipt of a complaint, an investigator will be assigned to the case.
-The investigator may request an opportunity to conduct an interview for more information.
-The investigator will submit a report to the Chief of Police for review.
-It is the goal of the department to complete all investigations within 30 days, however, some
situations do require additional time to complete a thorough investigation.
5. Upon completion of a formal investigation, you will be notified in writing of the final outcome from the Chief of Police.